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Frequently asked questions

 

What areas do you service?

We proudly serve select communities throughout the Metro Atlanta area. Visit our Service Areas page or contact us to see if your home falls within our service area.

What cleaning services do you offer?

We specialize in luxury residential cleaning, including:

  • Society Refresh (Routine Maintenance)
  • Society Reset (Deep Cleaning)
  • Grand Entrance (Move-In Cleaning)
  • Grand Goodbye (Move-Out Cleaning)
  • Society Signature (White-Glove Luxury Cleaning)

We also offer specialty add-on services and membership plans.

Do I need to be home during my appointment?

Not at all. Many of our members provide secure access instructions before their appointment. Whether you're home or away, our Society Specialists will treat your home with the highest level of care and respect.

Are your Society Specialists background checked?

Yes. Every Society Specialist undergoes a thorough background check and is carefully selected for professionalism, reliability, attention to detail, and exceptional customer service.

Are you insured?

Yes. We are fully insured to provide you with peace of mind while we're caring for your home.

What products do you use?

We use professional-grade cleaning products and equipment designed to deliver outstanding results. If you have sensitivities or prefer specific products, we're happy to accommodate whenever possible.

Do I need to provide cleaning supplies?

No. We arrive fully equipped with our signature Pink Caddy, professional supplies, and premium equipment.

How long does a cleaning take?

Every home is unique. Cleaning times vary depending on the size, condition, and selected service. We'll provide an estimated time when confirming your appointment.

How do I request a quote?

You can request a complimentary quote directly through our website by completing our Free Quote form. We'll review your information and contact you as soon as possible.

What forms of payment do you accept?

We accept all major credit and debit cards along with other secure electronic payment methods offered during checkout.

Do you offer recurring cleaning?

Yes! Our Society Membership Plans make it easy to keep your home consistently beautiful.

Choose from:

  • Society Circle (Weekly)
  • Society Elite (Biweekly)
  • Society Reserve (Monthly)

Members enjoy exclusive perks, priority scheduling, and special savings.

What if I need to reschedule?

We understand that life happens. We kindly ask for at least 24 hours' notice for cancellations or rescheduling whenever possible.

Please review our Cancellation Policy for complete details.

What if I'm not satisfied?

Your happiness is our priority. If you're not completely satisfied, please contact us within 24 hours of your cleaning, and we'll work with you to make it right.

Do you clean pet-friendly homes?

Absolutely! We love our furry Society members. Please let us know ahead of time if you have pets so our specialists can prepare accordingly.

Do you offer organization services?

Yes. We offer select home organization services as add-ons, including pantry organization, closet refreshes, refrigerator organization, and more.

Do you clean inside appliances?

Yes! Interior oven, refrigerator, microwave, and cabinet cleaning are available as optional add-on services.

How often should I schedule cleanings?

Most members choose:

  • Weekly for busy households
  • Biweekly for consistent upkeep
  • Monthly for maintenance

We'll gladly recommend the best schedule based on your lifestyle and home.

What makes The Pink Caddy Society different?

We're more than a cleaning company—we're a luxury home care experience.

Every visit is guided by our three promises:

Pretty. We believe presentation matters—from our polished uniforms to our thoughtfully branded tools.

Professional. Our Society Specialists are dependable, respectful, and committed to exceptional service.

Pristine. We don't just clean—we create fresh, welcoming spaces you'll love coming home to.

How do I become a Society Member?

Joining is easy! Visit our Membership Plans page, choose the plan that best fits your lifestyle, and enjoy priority scheduling, exclusive benefits, and a consistently beautiful home.


Still have questions? We'd love to help. Contact The Pink Caddy Society anytime—we're here to make your home care experience effortless, elegant, and exceptional.
 


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